Young Workers Communication and Conflict Resolution Workshop - September 18, 2023

Event Type

Date:               September 18, 2023
Time:              9:00 am – 4:30 pm
Location:      Virtual via Webex

HSA is pleased to offer this one-day virtual workshop for HSA young workers (members 35 and under).

It is recognized that all members bring their personal communication skill sets which are effective in most interactions. This course is intended to be a refresher for some, and for others it will offer new communication considerations.

This year’s workshop, facilitated by Kerry Palmer, will support members in developing effective communications and conflict-resolution skills to assist in their day-to-day interactions with HSA colleagues and patients/clients. Communication is the cornerstone of a healthy, productive and engaging workforce, and as such, this course is an opportunity to build and enhance workplace/public engagement.

The course will begin with conflict learning and how many may enter conflict interactions with an adversarial approach, statement - react. You will next explore the considerations of grounding and self-expression in a collaborative approach, acknowledge and curiosity.

Next, you will delve into several communication skills which will assist you in demonstrating understanding of the other and balancing this off with self-expression. This session will also provide opportunities for you to participate in small groups for self awareness, and self-reflection. There will also be a few opportunities for practice with relevant case studies.

Facilitator Biography:
Kerry Palmer is a Metis citizen from the Red River Valley of Manitoba. For the past 23 years Kerry has operated his consulting business, Integrative Mediation Services in the areas of conflict resolution, mediation, facilitation, training, team support and executive coaching. Kerry is an instructor at Justice Institute of BC in the Conflict Resolution and Aboriginal Leadership Programs. He has been part of the JIBC faculty for the past 20 years.

Kerry worked as a Child Protection mediator working under the Ministry of Justice for 16 years, and as a family mediator for 12 years. Currently he is a mediator for the BC Public Service Agency.

Kerry has certificates from the Justice Institute of BC in Conflict Resolution, Family Mediation, and a specialization in Restorative Practices. He has also been a trainer with the International Institute of Restorative Practices in Family Group Conferencing. This training allowed him to work with the Penticton RCMP in a Youth Diversion Program where his role was in program development, as a trainer, and facilitator. Kerry also has a diploma from VCC in Adult Education.

Another area of Kerry’s work is within First Nations communities. Here Kerry has provided training, facilitation, and mediation services to chief and council, professionals, and community members.

This workshop is open to all HSA young workers (35 and under) but space is limited. Members must be able to attend for the entire day. 

Participants will receive wage replacement and pre-approved dependent care costs for virtual workshops in accordance with HSA Policy.

Members must complete a registration application by logging into My Events Registration using the prompts provided. Workshops are listed under Other events. Click on the ‘here’ to receive your member ID by email or call the HSA office at 604.517.0994 or 1.800.663.2017 if you do not know your HSA member ID number.