HSA REPORT MAGAZINE, DECEMBER 2016 When physiotherapist Fabiola Toyata returned to hospital work in Prince George after a 10-year absence, she had a bit of a rude awakening. Workload challenges, always a tough issue in healthcare, had skyrocketed in the course of a decade. "I saw a huge change in workloads, in acuity, in the number of patients. Also, the...