Young Workers Workshop – An Assertive Approach in Conflict Situations

Date: September 17, 2024
Time: 9:00 am – 4:30 pm, one hour for lunch
Location: Virtual via Zoom

This one-day online workshop is specifically for HSA young workers (members 35 and under).

When it comes to communicating with other people, everyone has their own personal skill set. And for most situations, it works just fine. This course will teach new skills for situations that are more challenging.

This workshop will clarify the differences between aggressive, passive, passive-aggressive and assertive communication. Participants will learn that an assertive approach is a mindset, not just a checklist of skills, and it requires specific communication skills.

Facilitated by Kerry Palmer, this workshop will help members develop effective communications and conflict-resolution skills in their day-to-day interactions with HSA colleagues and patients/clients. Communication is the cornerstone of a healthy, productive and engaging workforce, and as such, this course is an opportunity to build and enhance workplace/public engagement.

Facilitator Biography:

Kerry Palmer is a Metis citizen from the Red River Valley of Manitoba. For the past 23 years Kerry has operated Integrative Mediation Services, a consulting business in conflict resolution, mediation, facilitation, training, team support and executive coaching. Kerry is an instructor at Justice Institute of BC in the Conflict Resolution and Aboriginal Leadership Programs. He has been part of the JIBC faculty for the past 20 years.

Kerry worked as a child protection mediator working under the Ministry of Justice for 16 years, and as a family mediator for 12 years. Currently he is a mediator for the BC Public Service Agency.

Kerry has certificates from the Justice Institute of BC in Conflict Resolution and Family Mediation, and a specialization in Restorative Practices. He has also been a trainer with the International Institute of Restorative Practices in Family Group Conferencing. This training allowed him to work with the Penticton RCMP in a Youth Diversion Program where his role was in program development, as a trainer and facilitator. Kerry also has a diploma from VCC in Adult Education.

Another area of Kerry’s work is within First Nations communities. Here Kerry has provided training, facilitation, and mediation services to chief and council, professionals, and community members.

This workshop is open to all HSA young workers (35 and under) but space is limited. Members must be able to attend for the entire day.

Participants will receive wage replacement and pre-approved dependent care costs for virtual workshops in accordance with HSA Policy.

Members must complete a registration application by logging into My Events Registration using the prompts provided. Workshops are listed under Other events. Please select ‘create a login’ through the Event Registration and click on the ‘here’ to receive your member ID by email or call the HSA office at 604.517.0994 or 1.800.663.6119 if you do not know your HSA member ID number.